Navigating the operational side of a business, from managing complex inventory and manufacturing workflows to keeping track of field service jobs, often leads to critical software questions.
Whether you are considering implementing Ostendo Operations ERP or integrating it with your existing accounting system, getting direct answers is key to making a more informed decision on selecting a solution.
This guide breaks down the most frequently asked questions about Ostendo, covering system capabilities, software integrations, deployment options, and common support solutions to help you understand how Ostendo can help.
What does Ostendo software actually do?
Ostendo Operations is an operational ERP-extension system designed for small to medium-sized enterprises (SMEs). It manages operational workflows like manufacturing, inventory tracking, bill of materials (BOM), work orders, job costing, distribution, and field service management.
Is Ostendo a standalone accounting software, or does it integrate?
Ostendo is not a standalone general ledger accounting system. It is an operational engine that seamlessly links with existing accounting platforms to sync invoices, purchasing, and financial balances while doing the heavy lifting for inventory and production.
Can Ostendo handle serial, batch, and expiry date tracking?
Yes. Advanced multi-dimensional inventory management is one of its core strengths. It supports full supply-chain traceability, including serial numbers, batch/lot tracking, expiry dates, product variants (size/color/grade), and multi-warehouse locations.
How does Ostendo support manufacturing and job costing?
It provides Materials Requirements Planning (MRP), production scheduling, shop floor control, and multi-level Bill of Materials (BOM). For jobbing or make-to-order operations, it tracks Work-in-Progress (WIP), labor/overhead recoveries, material consumption, and subcontractor costs to give real-time margins per job.
What is Ostendo Freeway, and how is it used?
Ostendo Freeway is the mobile application extension for field staff, technicians, and shop-floor workers. It enables remote data collection for timesheets, service jobs, delivery receipts, quality checks, and stock audits directly from mobile devices.
Is Ostendo deployed in the cloud or on-premise?
Ostendo offers flexible deployment options. It can be hosted on a local on-premise server, run via private cloud environments (like Terminal Services/Remote Desktop), or hosted in a managed cloud infrastructure.
How does data synchronization work between Ostendo and the accounting software?
Ostendo uses an Accounting Link to post general ledger summaries and transactions (such as sales invoices, supplier bills, inventory asset values, and WIP) directly into the connected accounting software. Users can check the status and version of their Accounting Link inside system settings.
What system specifications are required to run Ostendo smoothly?
System specs depend on user count and whether deployment is local or remote. Generally, servers require a modern Windows Server OS, dedicated RAM, and SSD storage for database performance. Client computers need standard Windows workstations, and mobile devices running Ostendo Freeway require compatible iOS or Android devices.